Returns & Exchanges

At Good Guy Vape & Smoke, we strive for 100% customer satisfaction by offering a straightforward return process for defective or unopened electronic hardware. Please note that for hygiene and safety reasons, e-liquids, coils, and disposable devices are non-returnable once opened.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in its original packaging and was purchased within the last 14 days; hardware must be in like-new condition or have a verifiable manufacturer defect.

• 2.
  Contact Support

  Email our support team with your order number and a brief description of the issue to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Package Your Item

  Securely pack the device along with all original accessories and manuals, clearly marking the RMA number on the outside of the shipping box.

• 4.
  Ship and Inspect

  Send the package to our processing center; once received, our technicians will inspect the device and issue a refund or replacement within 3-5 business days.