Frequently Asked Questions
Everything you need to know about your Good Guy Vape & Smoke experience.
How do you verify the age of your customers?
In compliance with federal and state laws, we use a secure third-party age verification system at checkout. You must be at least 21 years of age to purchase any products from our store.
What is your shipping policy for electronic hardware?
We ship via specialized carriers to ensure compliance with the PACT Act. Orders are typically processed within 24-48 hours, and an adult signature is required upon delivery for all hardware and e-liquid orders.
Do you offer a warranty on vape devices and mods?
Yes, we offer a 30-day limited warranty against manufacturing defects on electronic devices. This does not cover physical damage, water damage, or normal wear and tear on consumables like coils and pods.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. All transactions are encrypted and processed through a secure gateway to protect your financial information.
Can I return an e-liquid if I don't like the flavor?
For safety and hygiene reasons, we cannot accept returns on e-liquids, opened pods, or used coils once the seal is broken. If you received the wrong item, please contact our support team immediately.
How can I track my order status?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal to monitor your shipment's progress.